For international sales I accept payments through Paypal. Russian customers must choose an option for bank transfer.
Returns and Refunds
If there is any issue with a yarn you have received, please contact me and depending on the situation I will issue a full refund or will send you the replacement.
If you just do not like the yarn you have purchased, I can accept a return if you contact me withing 14 day after you have received a package. But please do contact me first before sending it back. The yarn should be returned in the original condition (i.e. not reskeined, washed etc.), you will have to pay for the return shipping and upon receiving the package I will issue a partial refund (the total cost of your order minus original shipping cost).
I can accept cancellations if your order has not been shipped. Please note that depending on the time I’ve received an order it can be shipped within several hours, so if you need to cancel contact me as soon as possible.